Citadines Salcedo Makati Hotel

I like the quietness of the room that exemplifies exclusivity and privacy. I also like the comfortableness of the bed; I slept soundly without oversleeping too. The room floor area is quite spacious as well. The only restaurant called 'the Flying Pan' serves surprisingly great food. Of course, the hotel staff is superb: courteous, efficient, happy to serve. Location wise, the hotel is situated strategically in that it is highly accessible while avoiding the crowd. Parking space is ample. Maybe the inconsistency of the air-conditioning; it blows warm and cool as time goes by. The coffee was average however there are some good cafes around to get a nice coffee if you are one of those types.

Rooms were clean and nice. The restaurant was high quality. But the most impressive part of my stay was the customer service. The whole team were so pleasant and willing to help with anything I and my travel mates needed. One highlight was special help provided by the staff to recover a cell phone left in an Uber car. They worked effectively as a team to communicate with the driver and arrange the return of the phone in less than an hour. Also, every morning the staff helped flag down our Uber car while we relaxed in the lobby. The staff called me by name after just one day at the hotel. I was impressed with their high level of service and friendliness throughout our two week stay. 9th floor. This is not overlooking though given the height of the buildings beside it. If needed, they can also provide a baby cot upon request which is a plus in making your stay more comfortable. They also offer different rates for extended stays so you can inquire with them directly.