Staff are very friendly and willing to help. One problem was the speed of Wi-Fi. When using my media box, constant buffering occurred.Technicians arrived to my room (on many occasions of my stay)and increased my bandwidth (yes they do throttle speeds) but unfortunately, still slow for media box (only needs 12 mpbs to work). Technicians advised hotel has 'super fast fibre optic cables' but I think current hardware needs upgrading (like having a Ferrari without a driver, won't go anywhere). On the plus side the manager offered free ride to airport and late check out for any inconvenience created to me. I thought that was great and will recommend this hotel to anyone who wants to stay near shopping centres in Makati.