There were a few hits and misses. Let's start with the hits. The premise is great. The club room was spacious, the gym and spa were awesome and the pool really mammoth. Staff were generally eager to serve and extremely friendly. We had so many mishaps and when I communicated them to Joy, the Manager of the Club Floor, she addressed them swiftly and most apologetically. We were very pleased with the make up tactics and quick follow up. She single-handed restored our faith and changed our impression of the hotel. There was day to late night drillings of a room on the club floor which was annoying. The floor stank of cigarettes. It was kind of hard getting toiletries and housekeeping left dirty linen on the floor one day. Carpets on the hallway smells unpleasant. And rooms we're mix on the floor level smoking and non smoking. The smell won't stop on the hallway, it will go inside your room too.