Sheraton Grand Macao, Cotai Strip Hotel

The staff are exceptionally accommodating, considerate, supportive and locks in. Over-all we had a terrific time at The Sheraton Macau. The room, the see, cleanliness, area (right at the heart of Cotai Center & exceptionally close air terminal), the nourishment, vibe, conveniences, staff, check-in and out encounter, everything was fabulous! Will certainly remain at the Sheraton for my following Macau trip. Staff are accommodating, great benefit and respectful. Room is roomy and comfortable with a sensible cost. Quick check-in and check-out counters for travelers.

It’s a beautiful place as always, I find it more relaxing since they upgrade our room, my daughter has more space to play and make her own tent. When you go down to the room you can also find a lot of restaurants, food court and it was good for shopping and coffee after. We stayed at the deluxe room, which was very spacious. Loved the bed, and room service was prompt. They were happy to make reservations for is also for different restaurants. Gym is great, has all the gadgets to expect. Food court is decent also. Loved the braised beef curry hot pot, and fried onion pancake plus the fried twirly breakfast Yau Tao - doughish item that people have with congee. The kids carvan next door was awesome to spend some time (and money) for the kids.

Big thanks to Erika Serrano, who from the welcome email, check-in, room transfer (to a better view) all the way to our check-out (she even extended the check out time to 2pm). She even provided a special cake & card for my dad's birthday. She really went out of her way to keep in touch with us all throughout our stay just to ensure that we are having a great time. Josie also took time to write us welcome messages that made us look forward to our stay at the Sheraton. Special mention also goes out to Nello & Earth of the Bene Cafe' where we had our buffet breakfast for the 3 days that we were checked-in. Both were also very accomodating, courteous, helpful and engaging. Over-all we had a grand time at The Sheraton Macau. The room, the view, cleanliness, location (right at the heart of Cotai Center & very near airport), the food, ambiance, amenities, staff, check-in and out experience, everything was excellent! Will definitely stay at the Sheraton for my next Macau trip. Staff are helpful, good service and polite. Bedroom is spacious and comfortable with a reasonable price. Fast check-in and check-out counters for travelers.

The hotel is integrated with the shopping mall and others hotel, the place is so big and you can literally live without going out of the hotel. The check in and out are really strict with the time but can be done fast, check out can be done just by return the card to the express check-out box.the rooms are big and complete, they also lend you a smartphone with the internet. too bad I cannot try the swimming pool since the weather is not good at that time, I think for my next visit to Macau I might stay at this hotel again. Nothing more I could ask for just continue giving the guest the great service that you provide.

I would like to thank Stephy for helping us checked in. She welcome us with big smile. Thank you also to Smith to help us with our luggage's. Thank you so much to Josie Bilag and Erika Mallari for giving us what we wanted and give us a surprise in our room and also for helping us to extend our booking. She really is a superwoman. I want to thank Eduardo and Alrie for helping us with our keys. They really made my day because all i did is to laugh at their jokes! Their sense of humor is one of a kind! They even give my kids coloring book which made them so happy. And kids love them so much especially Eduardo and Josie Bilag!

Sheraton Macau is a wonderful hotel full of charm. The management and staff worked so hard to ensure our stay was perfect. We enjoyed a light lunch in the Club Lounge that was fresh and very tasty. The breakfast was superb. I would like to thank everyone at the hotel, for making our stay so special and welcoming especially Stephen at the front desk, he arranged the room and the spa for us in advance and make sure we had a perfect stay. The Sheraton Macau is well connected with all the major hotels in the area by a labyrinth of corridors and escalators with never a dull moment the entire route being glittering arcade of all the choicest international brands. And of course dining establishments. The guests can also make use of abundance of hotel shuttles to go the local places of interest and also to and from the ferry terminal at no cost.

There is a lot of shopping to do so little time.