Conrad Macao Hotel

The Conrad Hotel is one of the 5-star hotels in Sand Cotai Central among the Sheraton and Holiday Inn Hotel. It's quite near the Macau Airport and Cotai/Hong Kong Ferry Terminal about a 10-minute drive. Not only providing free shuttle to and from both the Airport and the Ferry Terminal, it also offers transport free to the Macau/Hong Kong Ferry Terminal and the China/Macau Border. The hotel is also connected with the Four Season Hotel, Parisian Hotel ...etc. The hotel's recreation facilities include three beautiful swimming pools and a gym. The hotel room is spacious and clean, and bed comfortable providing very good sleeping quality. I visited Macau 3 to 4 times a year. I consider the service in the Executive Lounge is second to none among the 5-star hotels in Macau. I was particularly impressed by Ms. Renee, the Receptionist of the Executive Lounge. The staff of the Lounge Restaurant was also very professional in providing excellent service. I highly recommend this hotel and will be back again. Nothing more I could ask for just continue giving the guest the great service that you provide.

The hotel is located just a few minutes from the Taipa ferry terminal where we arrived with frequent shuttles, about every 5-10 minutes. Just look for the lime green bus operated by Sands with Conrad, Holiday inn and Sheraton on the side. The suite was extremely nice and well maintained with Espresso machine and a loaner mobile phone to use which allows for free local and international calls and internet access from it. We could also have breakfast in the Grand Orbit restaurant which isn't that easy to find due to no real signage but basically the first floor of Cotai Shoppes.

I chose the Conrad and I was very happy. A truly amazing experience in luxury and customer service. On check-in as a Gold member, I was upgraded to a junior suite with a view of the Macau version of the Eiffel Tower. The suite was large, comfortable and nicely furnished, and included a big bathroom with separate shower and bathtub, and double sink. Staff from check-in and throughout the time of my stay were always helpful and friendly. Food from room service and in the hotel were great as well. Location wise, the Sands Cotai Central complex has a couple of casino areas, and a mall, although its probably not as grand or fancy as some of the other casinos. Never the less, it is directly connected by footbridge to the Paris and Venice casinos across the road. It also sits between those casinos and the MGM and Winn Palace, making the Conrad a good center-point for many of the resort attractions in the area. Given the great service and wonderful room, I can't help but give the hotel a 5 rating.

It was my first trip to Macau and it was also my first solo trip. I wasn't familiar with the place and was a little apprehensive. However the Conrad staff made me feel very welcomed and I definitely did not regret my decision to stay there despite the higher prices. The staff in the executive lounge are fantastic. They bother to come up and chat with me even though I do not warm up to people easily. They have lots of suggestions and would help me to find out more information about the places I was visiting. They also paid special attention to my likes. After having my breakfast there on Day 1, the staff could remember what I want and asked if I would like to have warm milk and room temperature water the next day. I was totally impressed. As a gold member, I was also given an upgrade to the deluxe suite. The room was big enough for me to run around and I loved my bath sessions as it was my dream to soak in the bathtub and watch tv at the same time. Overall I had a wonderful stay and that really made my trip even more pleasant.