Well where does one start with this hotel, from the moment you step in immediately as regular guess, you are addressed by name, a priority desk awaits club members, manned by an outstanding team, including Kuba, Michal, Dominika, Malgorzata, and Michalek. Immediately upon check in, I was given my drinks vouchers and an upgraded room, where a lovely treat was awaiting me, with a handwritten note. The room is always extremely clean, and well presented, with little touches, such as on valentines, of petals and heart cakes awaiting my return from the city. The guest experience lady Patrycja is wonderful, booking countless appointments for me, and picking clubs for me to visit. Having stayed so much, the bar staff headed by three managers Waldek, Tomek and Krysztof, already know what I drink and its always prepared for me as soon as i approach the bar. I have eaten here lots of times also in the bar and restaurant for breakfast, and its never disappointed me, the breakfast changes all the time in terms of new products and juices and foods. Finally I couldn't finish this review without the mention of one outstanding member of staff, namely Ania, who heads part of reception, the level of service and attention I have received is outstanding, even today after having surgery yesterday, she took time to ask how I was and organised a special breakfast for me. I stay in Accor hotels all around the world, only this week I have already been to Sofitel Brussels and Novotel Amsterdam Schipol, but this hotel is so friendly, and I'm made to feel special staying here, this is already my 3rd stay this year.
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