Krystal Cancun

Krystal Cancun


Paseo Kukulcan Km 9, Lotes 9 Y 9a, Cancún, Quintana Roo, Mexico

GoodBased on 2,396 reviews


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Thu 12/15

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About Krystal Cancun

Boasting an outdoor pool, a private beach and a Jacuzzi, Krystal Cancun is situated in Cancun and offers modern accommodation. It also features a sauna and a Turkish steam bath.

Rooms at Canc...

Good to Know

To Downtown5.6 mi
Nearest airportCancun
Distance to airport10.9 mi


Check-in time3:00 PM
Check-out time12:00 PM
Payment & CancellationPolicies vary by room type and provider.
Front desk number+52 998 848 9800

Amenities at Krystal Cancun

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Window
  • Extra-long beds (> 2 meters)
  • Family rooms
  • Cribs available
  • Gift shop
  • Laundry facilities
  • Ironing service
  • Flat-screen TV
  • Free toiletries
  • Shops (on site)
  • Room service
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hot tub
  • Interconnected room(s) available
  • Child pool
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Hairdryer
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Air-conditioned
  • Non-feather pillow
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Guests can opt-out of accommodation cleaning
  • Free parking
  • Pool towels
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Coffee shop
  • Private beach
  • Bathrobe
  • Private bathroom
  • Garden
  • 24hr front desk
  • Steam room
  • Storage available
  • Spa and wellness center
  • Non-smoking rooms available
  • Increased accessibility
  • Beach towels
  • Linens
  • Towels
  • Safety deposit box
  • Sea view
  • Seating area
  • Elevator
  • Minibar
  • Pool bar
  • Shower
  • Iron and ironing board
  • Shower cap
  • Slippers
  • First-aid kit
  • Microwave
  • Socket near the bed
  • Sofa bed
  • Enhanced cleaning
  • Balcony
  • Spa bath
  • Bottle of water
  • Tea/coffee maker
  • Telephone
  • Tile/marble floor
  • Toilet
  • Safe
  • Sauna
  • City view
  • Trash cans
  • Coffee machine
  • TV
  • Valet parking
  • Dining table
  • Wardrobe or closet


  • Golf
  • Aerobics
  • Fitness center
  • Kids' club
  • Pay-per-view channels
  • Playground
  • Massage


  • Babysitting or child care
  • Business center
  • Car rental
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Multi-lingual staff
  • Contactless check-in/check-out
  • Tour desk
  • Spa
  • Beauty salon
  • Wedding services
  • Ticket service
  • Airport shuttle

Hotels Similar to Krystal Cancun

Reviews for Krystal Cancun

GoodBased on 2,396 verified guest reviews

Pros +
  • "Definitely, beautiful beaches to visit!" (in 202 reviews)
  • Very accommodating Clean place great location. (in 193 reviews)
  • The staff was great . (in 124 reviews)
Cons -
  • Room was disgusting and had mold. (in 116 reviews)
  • Room was disgusting and had mold. (in 115 reviews)
  • "Old room, very loud A/C." (in 91 reviews)

Traveler type:
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3.7 Poor
the room was unsafe, live wires exposed. when it rained the while hotel leaked and there was water everywhere.
6.0 Okay
check in was horrible, hidden desk could not be found. Room was five meteres from a nightclub and was shaking. fresh paint in room still wet from roof cavein. they argued, no manager working, endless excuses. Finally got another room with great view but next to exhaust from the buildings air conditioning. this hotel is a dump, they are touring it to vacation club buyers. Spa Broken, pool partially closed for cleaning. general bad service and poor maintenance.
7.5 Good
Perfect location, amazing beach, great outdoor facilities, nice breakfast! The room was quite old and not so clean. When we needed something, we had to ask again and again for the services to be delivered.

Photos of Krystal Cancun

Where is Krystal Cancun

Most Popular Landmarks

Playa Gaviota Azul0.1 mi
Hard Rock Cafe Cancun0.2 mi
CoCo Bongo Cancun0.2 mi
Playa Caracol0.2 mi
Delphinus Punta Cancún0.3 mi
Playa Chac Mool0.5 mi

Getting Around

Cancún Ultramar Playa Caracol Pier (Hotels Area)0.1 mi
Cancún Plaza La Isla Cancun0.7 mi
Cancún Plaza Flamingos1.4 mi
Cancún Grand Palladium Costa Mujeres Resort & Spa10.2 mi
Cancún Riu Palace Costa Mujeres12.5 mi
Cancún Royalton Riviera Cancun14.4 mi

FAQs when booking at Krystal Cancun

Is pricing at Krystal Cancun comparable to 4 star hotels in Cancún?

There is a 43% difference in the average nightly rate of 4 stars hotels in Cancún and the average nightly rate at Krystal Cancun. The rate at Krystal Cancun is just $165/night and is considered a very good deal when staying in Cancún.

How close is Krystal Cancun to the nearest airport, Cancun Airport?

At just 10.9 mi apart, the expected drive time from the nearest airport, Cancun Airport, to Krystal Cancun is 0h 21m. The estimated drive time may vary depending on high and low traffic times in the surrounding area. This is especially true for metro areas.

What is the best way for guests to get from Cancun Airport to Krystal Cancun?

Krystal Cancun has parking for hotel guests so for most visitors spending time in Cancún, renting a car for around $21/day may be the best option. This will give you the ability to get to and from Cancun Airport, and also give you the flexibility to get around the area. Taking a taxi or rideshare service from the nearest airport, Cancun Airport, to your hotel is often the most cost effective transportation solution.

Is there a pool at Krystal Cancun?

Yes. Many people visiting Cancún look for a hotel with a pool. Krystal Cancun has a pool on site that hotel guests may use, but be advised that hotels typically have rules in regards to pool usage.

How close is Krystal Cancun from the Cancún city center?

The center of Hotel Zone, Cancún, is just 0.9 mi away from the front doors of Krystal Cancun. You can find many fellow tourists at places such as Playa Delfines, which you can get to from Krystal Cancun using any means of transportation.

What is the Krystal Cancun phone number?

If you have questions or concerns about your stay, call +52 998 848 9800 to talk to a Krystal Cancun front desk representative.

Does Krystal Cancun have Wi-Fi available?

Yes, Krystal Cancun has Wi-Fi available to hotel guests.

Is there a gym or fitness center at Krystal Cancun?

Yes. You should consider staying at Krystal Cancun if having access to a fitness center on-site is important.

What is the check-out time at Krystal Cancun?

12:00 PM is the check-out time at Krystal Cancun. Late check-out may be available, but needs to be agreed with the hotel.

How much does it cost to stay at Krystal Cancun, Cancún?

$86 per night is the best price found recently for a room at Krystal Cancun, with average deals around $165 per night. Enter your dates in the form above to see current prices.

Is there a restaurant at Krystal Cancun?

There is an on-site restaurant - contact Krystal Cancun for opening and last order times. If you’re more interested in drinking than eating, there’s a bar on-site too.

Does Krystal Cancun have a laundry service?

Krystal Cancun does have a laundry service. Contact the property for details. There is also an ironing board and iron in the accommodation.

How far is Krystal Cancun from Delphinus Punta Cancún?

You can walk to Delphinus Punta Cancún while staying at Krystal Cancun - you’ll be about 0.3 mi away.