Hacienda de Castilla

Hacienda de Castilla


Calle 17, Sm. 64, Mza. 23, Cancún, Quintana Roo, Mexico

GoodBased on 172 reviews


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About Hacienda de Castilla

Strategically located in the heart of the city, this 3-star hotel makes for an ideal base in Cancun. It also provides a kids pool, an express check-in and check-out feature and an outdoor pool.

Good to Know

To Downtown1.3 mi
Nearest airportCancun
Distance to airport10.1 mi


Check-in time3:00 PM
Check-out time12:00 PM
InternetFree Wi-Fi
PolicyPets allowed on request. Charges may apply.
Payment & CancellationPolicies vary by room type and provider.
Front desk number+52 998 843 0620

Amenities at Hacienda de Castilla

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Quiet street view
  • Entire unit located on ground floor
  • Terrace/Patio
  • Increased accessibility
  • Linens
  • Towels
  • Safety deposit box
  • Fire extinguisher
  • Flat-screen TV
  • Minibar
  • Packed lunches
  • Free toiletries
  • Shampoo
  • Room service
  • Shower
  • Iron and ironing board
  • Physical distancing in dining areas
  • Physical distancing rules
  • First-aid kit
  • Inner courtyard view
  • Process in place to check health of guests
  • Child pool
  • Outdoor pool
  • Socket near the bed
  • Additional toilet
  • CCTV in common areas
  • CCTV outside property
  • No smoking
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Express check-out
  • Hairdryer
  • Bottle of water
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Telephone
  • Use of cleaning chemicals that are effective against coronavirus
  • Tile/marble floor
  • Air-conditioned
  • Refrigerator
  • Non-feather pillow
  • Toilet
  • Guest accommodation is disinfected between stays
  • Toilet paper
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Thermometers for guests provided by property
  • Safe
  • Toothbrush
  • Cleaning products
  • Delivered food is securely covered
  • Pants press
  • Guests can opt-out of accommodation cleaning
  • Plunge pool
  • TV
  • Free parking
  • Pool towels
  • Upper floors accessible by stairs
  • Staff follow all safety protocols as directed by local authorities
  • Pool view
  • Disinfection of high-touch surfaces
  • Desk
  • Coffee shop
  • Dining area
  • Dining table
  • Private bathroom
  • Walk-in shower
  • Wardrobe or closet
  • 24hr front desk
  • Designated smoking area
  • Kitchenette
  • Storage available
  • Private parking


  • Board games/puzzles
  • Pay-per-view channels
  • Public bath
  • Pool table


  • Ticket service
  • Business center
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Meeting/Banquet facilities
  • Multi-lingual staff
  • Tour desk
  • Face masks for guests available
  • Key access
  • 24-hour security
  • Airport shuttle (surcharge)
  • Shuttle service (additional charge)

Hotels Similar to Hacienda de Castilla

Reviews for Hacienda de Castilla

GoodBased on 172 verified guest reviews

Pros +
  • The staff was very nice. (in 15 reviews)
  • And the swimming pool is empty! (in 6 reviews)
  • Decent enough room with air con. (in 6 reviews)
Cons -
  • No WiFi in room despite website claim. (in 6 reviews)
  • Very bad internet (in 6 reviews)
  • There is NO hot water and WIFI at the room. (in 2 reviews)

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Photos of Hacienda de Castilla

Where is Hacienda de Castilla

Most Popular Landmarks

Avenida Tulum0.4 mi
Mercado 281.2 mi
Puerto Cancun1.3 mi
Plaza de Toros1.6 mi
Malecon Americas1.9 mi
Estadio Olímpico Andrés Quintana Roo1.9 mi

Getting Around

Cancún Autobuses del Centro0.7 mi
Cancún ADO Central bus station0.7 mi
Cancún Puerto Juárez Ultramar Ferry1.1 mi
Cancún Punta Nizuc Gaviota Azul Beach10.1 mi
Cancún Royalton Riviera Cancun15.8 mi
Cancún Bahia Petempich18.1 mi

FAQs when booking at Hacienda de Castilla

Is pricing at Hacienda de Castilla comparable to 3 star hotels in Cancún?

Hotels in Cancún that are rated 3 stars generally cost $94/night, but on average, Hacienda de Castilla is available for 74% less than the average rate in the area. You can usually enjoy a stay at Hacienda de Castilla for $25/night. This is a great deal for HotelsCombined users planning to visit Cancún.

How close is Hacienda de Castilla to the nearest airport, Cancun Airport?

There are 10.1 mi between the closest airport, Cancun Airport, and Hacienda de Castilla. The drive to the airport from the hotel should take you 0h 20m with a normal traffic flow. It’s important to take high traffic times into consideration, especially in metropolitan areas.

What is the best way for guests to get from Cancun Airport to Hacienda de Castilla?

Getting from Cancun Airport to Hacienda de Castilla can be as easy as renting a car at the airport’s rental desk for, on average, $21/day in Cancún. Luckily, Hacienda de Castilla has parking on site for guests who choose this method of transportation. Rideshare apps and taxis remain a very common solution for Hacienda de Castilla guests. This is often the most cost-effective method of transportation when visiting Cancún.

Is Hacienda de Castilla considered pet-friendly?

Yes. Most house pets, such as dogs, are welcomed guests at Hacienda de Castilla.

Is there a pool at Hacienda de Castilla?

Yes. HotelsCombined users traveling to Cancún often look for hotels with a pool available. Most hotels have pool hours, so be sure to ask the front desk at Hacienda de Castilla for pool rules and guidelines.

How close is Hacienda de Castilla from the Cancún city center?

Hacienda de Castilla is just 2.1 mi away from the center of Downtown, Cancún. From Hacienda de Castilla you can easily get to other popular landmarks such as Playa Delfines.

What is the Hacienda de Castilla phone number?

For assistance regarding your reservation at Hacienda de Castilla please call +52 998 843 0620.

Does Hacienda de Castilla have Wi-Fi available?

Yes, Hacienda de Castilla has Wi-Fi available to hotel guests.

What is the check-out time at Hacienda de Castilla?

Check-out should be before 12:00 PM. For checking in at Hacienda de Castilla, guests should plan for any time after 3:00 PM on the day of their scheduled arrival.

How much does it cost to stay at Hacienda de Castilla, Cancún?

$13 per night is the best price found recently for a room at Hacienda de Castilla, with average deals around $25 per night. Enter your dates in the form above to see current prices.

Is there a restaurant at Hacienda de Castilla?

Yes - Hacienda de Castilla does have a restaurant. A bar is also available on-site.

How far is Hacienda de Castilla from Plaza de Toros?

Hacienda de Castilla is a good place to stay to see Plaza de Toros. It’s 1.6 mi away.

Is Hacienda de Castilla close to Royal Yak Casino and Sports Book?

The distance from Hacienda de Castilla to Royal Yak Casino and Sports Book is 2 mi.