I have traveled abroad to many places and although used to professional, polite, and capable hotel service, I was surprised by the outstanding quality of the staff at this particular hotel. The personnel responded with a smile and great courtesy to any of our requests and solved any reasonable demand very timely. The moment you entered the hotel you noticed the positive, friendly, welcoming attitude of the staff. It is located in the heart of the city, but on a quiet street. If you book ahead of time, ask for rooms on the 6th or 7th floor, the lower levels do not have a view. I would recommend this hotel to anyone traveling to Bucharest.