Hotel Berna Hotel

The hotel is kept very clean, and the personnel works very hard to make you feel comfortable and at home. Location of the hotel was great; close to Central Station of Milan and to metro. We also loved the hotel location, is near everything we needed like restaurants, tourist locations. The location is great, near to the central station and metro, but the best was the quality of staff

Hotel Berna is an incredible hotel. They go out of their way to make your stay comfortable. I really appreciated the personalized service and complimentary drinks in the room. The hotel email ahead of time to ask your preference on pillows, drinks and bed covers. Attention to detail is phenomenal. The staff were very friendly and checking in and out was very efficient. Breakfast was excellent, with a great selection of food and Italian coffee. The breakfast staff were particularly friendly and attentive. The hotel is very close to the Milan Central station and very convenient. Highly recommended. Nothing more I could ask for just continue giving guest the great service that you provide.

Booked two superior rooms at this hotel and we loved it. The rooms are small but complete and very clean. Front desk staff were mostly friendly and helpful, except for Paolo who was not very friendly. Breakfast was wonderful, and staff at the breakfast area were so nice. Next door is a wonderful restaurant, make sure to go there. Also close to many nice restaurants, and the proximity to the central station (hence convenient transport to/from airport) is great. However I am docking one star due to a few glitches. They advertise that minibar is free, which is true, but they stocked our two mini-fridges with orange soda and regular coke which we don't drink (despite requesting for just water and diet soda online before arrival). When we tried to substitute for regular water bottles they said we had to pay a fee. Also we realized a couple days after check-out that we had left an item in the safe, and emailed them to ask if they could ship it to us in Rome. I got a reply that they will ask housekeeping and get back to me. After several days of not hearing back I emailed again, no response. Two more emails later, I finally got a response which said that they did not find the item. It was very frustrating especially since we are positive about leaving the item in the safe. I'm not as upset about them not finding it as much as I just did not think there was any importance or consideration given to my concern about losing an item that was obviously important enough to be placed in the safe. If I had felt that they shared my concern about this issue, it would have made it easier for me to accept the loss, but it seemed to me with their non-replies that they just brushed it off. Good customer service to me should extend to before and after check-out, and this experience just left me disappointed. Anyway, I would still recommend this hotel, given its excellent location but just make sure you don't leave anything behind.

A nice small hotel near the central station. A bit expensive though.Very good breakfast. They have two separate buildings. Request for a room in the same building as the reception. There was complimentary coffee and water in the lobby. The room and the bathroom were quite large and very clean. I would definitely stay here again. There were good eateries nearby and also a supermarket. There was a good supermarket at the central station making this a very good choice to stay in. The staff were helpful too.

The location was extremely convenient - close to trains, buses and the tram. Cannot say enough about the outstanding staff - they did whatever they could to make out stay as comfortable as possible. As noted by other reviewers, the breakfast was the best I have ever experienced and the the happy hour in the evening had wonderful appetizers. Only drawback is that I was never hungry and did not get a chance to try the many other restaurants in Milano. The beds were very comfortable and everything was so clean! Cannot say enough about this great hotel and would not stay anywhere else when in Milano.

Rooms were beautifully renovated with comfortable bed and modern sparkling clean bathrooms (contains a bidet). Refrigerator was stocked with complementary juices and sodas. Ample and comprehensive breakfast buffet including fresh fruit / juice (even carrot juice) - cappuccino -espresso and it is available till 11:00 AM. Tea and coffee machine permanently on display with fresh and free cakes. WiFi is solid, fast, and reliable. Nicely located with a 5 minutes walk to the wonderful Milan Central Train Station. Many cafes - restaurants were within walking distance of the hotel. The staff was very friendly and helpful. The front desk staff are professional, knowledgeable, and can even sell you Metro tickets right at the desk. No street noise despite the hotel location. The hotel is very clean even the elevator was spotless! Exceptionally good price for Milan. Highly recommended if you want a quality, very clean, comfortable, and an extremely friendly stay without the 5 star price. Can’t wait to come back!

It is great!