The service and the amenities in the room were great.
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Just a 10-minute walk from Milano Centrale Railway Station, the hotel has a accessible location, making it an ideal place to stay while visiting Milan. It provides 4-star accommodation with air-conditioned rooms.
This elegant hotel offers an express check-in and check-out feature, valet parking and a coffee bar. In addition, the multilingual staff are available to offer local information.
Hotel Berna Milan has 117 cosy rooms that are fitted with all the essentials to ensure a comfortable stay.
Those staying at Hotel Berna Milan can enjoy a unique dining experience at the on-site restaurant, conveniently located for those who want to stay close when looking for a bite to eat. Each evening, guests are welcome to relax in the comfortable lounge bar. A selection of dining options are also found nearby.
Hotel Berna Milan is within walking distance of Porta Nuova, Porta Venezia and Corso Buenos Aires. It is within a 20-minute stroll of Lima Metro Station, which allows for easy access in and around Milan.
Pets not allowed
Business center, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Key access, Airport shuttle
Electric kettle, Raised toilet, Linens, Towels, Fan, Safety deposit box, Fire extinguisher, Laundry facilities, Elevator, Ironing service, Minibar, Flat-screen TV, Free toiletries, Shampoo, Room service, Smoke alarms, Hardwood or parquet floors, Heating, Accessible by elevator, Physical distancing in dining areas, Physical distancing rules, Slippers, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Socket near the bed, Sofa, Key card access, No smoking, Soundproof rooms, Soundproofing, Restaurant, Bar/Lounge, Bidet, Hand sanitizer in guest accommodation and key areas, Express check out, Parking, Body soap, Hairdryer, Bottle of water, Breakfast in the room, Screens or physical barriers placed between staff and guests in appropriate areas, Tea/coffee maker, Cable or satellite TV, Telephone, Use of cleaning chemicals that are effective against coronavirus, Carpeted, Air-conditioned, Newspapers, Toilet, Guest accommodation is disinfected between stays, Toilet paper, All plates, cutlery, glasses and other tableware have been sanitized, Safe, Cleaning products, Clothes rack, Trash cans, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Complimentary breakfast, TV, Upper floors accessible by elevator, Staff follow all safety protocols as directed by local authorities, Desk, Coffee shop, Bathrobe, Private bathroom, Wardrobe or closet, 24hr front desk, Storage available, Private parking
Free Wi-Fi, Wi-Fi available in all areas, Internet
From 3:00 PM
Prior to 11:00 AM
Families with young children
Fantastic service and amenities
The service and the amenities in the room were great.
Clean, friendly and close to train station.
Very clean room, helpful and friendly staff and close to everything. We only stayed one night but it was very good.
Business & pleasure
Well situated and convenient to public transporation and airport transfers by train or bus. Rental car companies galore and being away fro city centre is convenient for quicker travel. Many eateries around., including next to and opposite hotel. The buffet breakfast is great for a small hotel. Friendly staff.
A Good Hotel
A good hotel, clean, welcoming and located in a great location. The staff is very helpful and meets the requests made, the room I found it clean and with every comfort, good breakfast too. The hotel has a few annexes and in certain details the age emerges. But what the property and the workers do compensates very much the small imperfections. From the check-in you felt a special customer, the valet parking your car, the newspapers, coffee and pastries always available, happy hour at the bar, a super breakfast, really fast internet. There is only to compliment and come back.
Loved the Location!
The hotel is kept very clean, and the personnel works very hard to make you feel comfortable and at home. Location of the hotel was great; close to Central Station of Milan and to metro. We also loved the hotel location, is near everything we needed like restaurants, tourist locations. The location is great, near to the central station and metro, but the best was the quality of staff
Hotel Berna is an incredible hotel. They go out of their way to make your stay comfortable. I really appreciated the personalized service and complimentary drinks in the room. The hotel email ahead of time to ask your preference on pillows, drinks and bed covers. Attention to detail is phenomenal. The staff were very friendly and checking in and out was very efficient. Breakfast was excellent, with a great selection of food and Italian coffee. The breakfast staff were particularly friendly and attentive. The hotel is very close to the Milan Central station and very convenient. Highly recommended. Nothing more I could ask for just continue giving guest the great service that you provide.
Good Hotel Until Check Out
Booked two superior rooms at this hotel and we loved it. The rooms are small but complete and very clean. Front desk staff were mostly friendly and helpful, except for Paolo who was not very friendly. Breakfast was wonderful, and staff at the breakfast area were so nice. Next door is a wonderful restaurant, make sure to go there. Also close to many nice restaurants, and the proximity to the central station (hence convenient transport to/from airport) is great. However I am docking one star due to a few glitches. They advertise that minibar is free, which is true, but they stocked our two mini-fridges with orange soda and regular coke which we don't drink (despite requesting for just water and diet soda online before arrival). When we tried to substitute for regular water bottles they said we had to pay a fee. Also we realized a couple days after check-out that we had left an item in the safe, and emailed them to ask if they could ship it to us in Rome. I got a reply that they will ask housekeeping and get back to me. After several days of not hearing back I emailed again, no response. Two more emails later, I finally got a response which said that they did not find the item. It was very frustrating especially since we are positive about leaving the item in the safe. I'm not as upset about them not finding it as much as I just did not think there was any importance or consideration given to my concern about losing an item that was obviously important enough to be placed in the safe. If I had felt that they shared my concern about this issue, it would have made it easier for me to accept the loss, but it seemed to me with their non-replies that they just brushed it off. Good customer service to me should extend to before and after check-out, and this experience just left me disappointed. Anyway, I would still recommend this hotel, given its excellent location but just make sure you don't leave anything behind.
Nice and Convenient
A nice small hotel near the central station. A bit expensive though.Very good breakfast. They have two separate buildings. Request for a room in the same building as the reception. There was complimentary coffee and water in the lobby. The room and the bathroom were quite large and very clean. I would definitely stay here again. There were good eateries nearby and also a supermarket. There was a good supermarket at the central station making this a very good choice to stay in. The staff were helpful too.
The location was extremely convenient - close to trains, buses and the tram. Cannot say enough about the outstanding staff - they did whatever they could to make out stay as comfortable as possible. As noted by other reviewers, the breakfast was the best I have ever experienced and the the happy hour in the evening had wonderful appetizers. Only drawback is that I was never hungry and did not get a chance to try the many other restaurants in Milano. The beds were very comfortable and everything was so clean! Cannot say enough about this great hotel and would not stay anywhere else when in Milano.
Rooms were beautifully renovated with comfortable bed and modern sparkling clean bathrooms (contains a bidet). Refrigerator was stocked with complementary juices and sodas. Ample and comprehensive breakfast buffet including fresh fruit / juice (even carrot juice) - cappuccino -espresso and it is available till 11:00 AM. Tea and coffee machine permanently on display with fresh and free cakes. WiFi is solid, fast, and reliable. Nicely located with a 5 minutes walk to the wonderful Milan Central Train Station. Many cafes - restaurants were within walking distance of the hotel. The staff was very friendly and helpful. The front desk staff are professional, knowledgeable, and can even sell you Metro tickets right at the desk. No street noise despite the hotel location. The hotel is very clean even the elevator was spotless! Exceptionally good price for Milan. Highly recommended if you want a quality, very clean, comfortable, and an extremely friendly stay without the 5 star price. Canâ€™t wait to come back!
clean, near train station
It is great!
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