The staff were incredible, super supportive. There's a 7-11 right downstairs and, in case you're only remaining for a night or two, then you won't mind the Denny's breakfast which is included within the cost. The area is awesome, fair 5 mins from Ikebukuro and there's an astonishing sushi restaurant fair over the street. Beds were comfortable, Japanese beds tend to be amazingly firm, but our bed was very comfortable. The rates were reasonable. The train station is about a five minute walk.