Staff was extremely helpful, supplied a shuttle to and from the station and made accommodations for dietary allergies for meals. They provide great amenities, fruits, tea and anything you ask. Private hot spring and location cannot be beat and quality of bathroom toiletries is great. An absolute pleasure to all of our senses. I could just stay in the room and stare at the garden for a whole day. The property dinner was a bit expensive but its 12 course so worth it. With its own onsen, everything so perfect and beautiful. I will stay here every time I am fortunate enough to visit Kyoto. I loved the relaxing experience and would love to go back.