The staff is extremely attentive and service oriented. Checking in and out was very simple and without delay. We liked the ambiance and the design of the building. The location was central and within walking distance of museums and theaters. A bottle of drinking water was in the room every day, and there was hot chocolate as well as the usual coffee/tea and kettle. As everybody else I enjoyed the wine and cheese buffet. The rooms are clean and quiet. If you are looking for a perfect place in London. This is the one!