The St Regis hotel is world renowned for its benchmark butler service and at this hotel, I found that more true than anywhere else. One young man who worked at the Concierge desk really stood out. He went beyond the call of duty to make sure that we had a smooth and memorable experience during our stay there. Not only buying the Sichuan Opera ticket for us, he walked us to the opera house to make sure we wouldn't get lost! He took good care everyone in our group just like his family. The genuine care really showed. For that, I had offered him my SPG Platinum certificate of appreciation! The hotel facility needless to say is both classy and swanky! Room was large with tasteful decoration. The Chinese restaurant offered excellent Cantonese as well as local Sichuan cuisine! It's one of the most memorable experience we ever had in Chengdu!