The staff is always friendly and there was nothing they wouldn't do for you. The rooms are well built, clean and exceptionally quiet. The bed was truly comfortable and the TV's had a lot of channels. There were great sized swimming pools and numerous relaxing seats so it was not too busy at the pools and one might truly unwind. The buffet breakfast had lots of alternatives and the staff indeed served extraordinary coffees. The resort is in a great location. Close to the beach with lots of vibrant shops and restaurants around two sides of the resort. It is also just a $5 taxi ride into Kuta.