Staff were very accommodating when we requested for extra pillow and towels. They were absolutely lovely , so welcoming and accommodating and made you feel part of their little family. We did not encounter a single staff member who wasnâ€™t absolutely charming and helpful. The room was spacious, very comfortable. Bathroom was great! Tub and shower area, separate toilet area and nice big mirror. Daily newspaper outside your room door hanging, is like a morning surprise. I get everything from high end to low end, endless restaurants. Will definitely stay here again on my next visit to KL.