Sofitel Macau at Ponte 16 Hotel

All departments of this property excel in the highest standard of customer satisfaction and service. The experience starts when you enter the ground floor lobby and which is beautifully decorated and perfumed by the scents of countless flowers followed by the warm greetings of a great staff. The food and beverage staff are excellent and all of the food is top quality from breakfast to dinner making you look forward to the next meal. The overall cleanliness of the property is impeccable and further complemented by the excellent housekeeping staff.

Hotel is in an ideal location to visit the 'real Macau'. Shuttle bus service is regular from ferry terminal to hotel and return. Check-in and out all very efficient. Room clean although decor slightly tired. But the key to this hotel is the 'wonderful' staff! You are greeted very warmly by all the staff wherever you are in the hotel from breakfast through to the pool area, they simply do everything they can to make your stay a pleasant one. True service with a smile. The pedal trash bin in the toilet? (and it were put at the back of the closet, how do we step on the pedal??? - better use the non pedal ones) and the towels there are 2 kinds of them : the whites (new ones) and the greyish white (old ones). It's time to rejuvenate the towels.

We were provided excellent service from the moment we arrived to the time we departed. The front desk and concierge were very efficient, friendly and helpful. Special mention of Isti in the lobby bar who was just fantastic and also to Genivieve and Gladys in Mistral who provided wonderful service while enjoying the extensive buffet breakfast. The hotel provided free shuttles to and from the Macau Ferry terminal which was also the central place for the free shuttles to all hotels around old Macau and also the new casino area. One show which is a must is the House of the Dancing Waters a world class production, even the cheap seats provides excellent viewing.

Hotel was very good in walking distance of the historical attractions. Bus outside its easy to use takes you to the Macau Tower. We was on Club Level which had a fabulous view of the old city really interesting. Spa was good a little expensive but we was in a luxury hotel. If your going for the casino I would say stay in another hotel. The large casinos are a taxi ride away. Lunch round the pool was lovely and pool area very nice overlooking the river. Breakfast good staff very helpful. Nice bar in foyer for a drink after a night out all in all a very nice hotel.

Like many people, at the end of a recent trip to Hong Kong, we tacked on a few days in Macau. During this trip, we were super impressed with our stay at the Sofitel. As it was some months between me booking the hotel and us actually visiting, I'd forgotten that we had booked a 'club' room. So, it was a lovely to be ushered up to the 17th floor for VIP check in area when we arrived. In fact, for these rooms, anything you need for your whole stay can be done from this area. Back to the hotel, the room was great, large and luxurious with a giant bed and everything you would want for a great hotel stay. Overall, we really loved this hotel as a fantastic way to finish our trip to Hong Kong and Macau and definitely recommend it to other.

Good experience at the executive suit! Like this location, so enjoyable at this old classic city!