Sofitel Hamburg Alter Wall Hotel

I've never stayed in a Sofitel before and I must say I was impressed. The service was efficient and friendly. There was complimentary chocolates everywhere because we went over the Easter weekend! The room itself was a treat, very comfortable bed and spacious room (and we only had the basic one). We had lovely views over the canals and could see the funfair in the distance. The bathroom was luxurious, a gorgeous big bath with a separate rain shower. I strongly recommend Seagull spa too, we had lovely treatments, a rose petal bath and massages, but even just using the cute little pool, which resembles a lazy river, is a great way to relax. When we left at the end of our stay, the staff held our bags until we were leaving for the airport and seemed genuinely interested and pleased in our positive feedback, they were keen to ensure guests return and I would do, I loved it here. It was so easy to get here from the airport, you get the S bahn S1 Wedel (Holst) to Jungfernsteig, it takes about 30 mins. Then when you're in the city, you can get around on the U bahn - the Rathaus stop being the closest. It's a fairly compact city so very easy to get around. The buses are also good and you can use your subway tickets on them too.

We booked 2 nights in a luxury room. Second stay in this hotel, but this time for the holiday. The bed is simply great. The view of the canal and the high floor. The design of the room, elegant and modern. The staff of the bar and the quality of the cocktails made the experience a very nice moment. Reception always seems to have difficulty managing all the people checking in and out at the same time. People queuing and waiting in the lobby is never very welcoming.The concierge was particularly not helpful when we asked for some recommendation for a Portuguese restaurant. The answer was something like, I don't know, try this street there are many Portuguese restaurants.

This is a very nice and clean hotell in the heart of Hamburg. Nice rooms to relax in and a spa to re-fresh in after a day in the city. The breakfast is great! They serve everything you can wish for including champagne. The hotel has a central location close to nice restaurants and shopping. From the excellent friendly and very helpful staff, to the amazing breakfast buffet to the restaurant dinning, gym and proximity to the shops all was outstanding.