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Sofitel Hamburg Alter Wall
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Sofitel Hamburg Alter Wall Hotel

Alter Wall 40 Alter Wall 40, 20457 Hamburg, Hamburg, Germany Show Map | Official Site

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8.0
Excellent from 2,018 reviews
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About Sofitel Hamburg Alter Wall

Offering a sauna and a private dock, Sofitel Hamburg Alter Wall is a boutique hotel set in the heart of Hamburg. It has a spa and wellness centre, as well as massage services, a heated pool and a Turkish steam bath.

Guests can soak up the outdoors on the terrace or have a drink at the bar. Multilingual staff can assist with reservations or dining recommendations, and an express check-in/check-out feature is offered for convenience.

Each cosy room at Sofitel Hamburg Alter Wall includes a mini bar and slippers, while the bathrooms feature showers and bathrobes. They all offer a flat-screen TV with satellite channels and movies on demand.

In-house dining options include Le Bistro du, which is a convenient spot to enjoy a meal. A selection of eating options can also be found nearby.

The area surrounding Hamburg Alter is well-known for its shopping. The staff at the tour desk are available to book and organise activities in Hamburg.

Excellent 8.0
2,015 guest reviews

Hotel Features

Activities

Fitness center, Massage, Library, Pay-per-view channels

Policy

Pets allowed on request. Charges may apply.

Services

Babysitting or child care, Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wake-up service, Fax/photocopying, Special diet menus (on request), Tour desk, Shuttle service (additional charge), Ticket service, Contactless check-in/check-out, Face masks for guests available, Spa, Daily housekeeping, Beauty salon

General

Increased accessibility, EV charging station, Laundry facilities, Room service, Indoor pool, No smoking, Restaurant, Bar/Lounge, Hairdryer, Cable or satellite TV, Air-conditioned, 24hr front desk, Sauna, Storage available, Terrace/Patio, Linens, Towels, Elevator, Minibar, Iron and ironing board, Alarm clock, Allergy-free room, Bathtub, Bottle of water, Breakfast in the room, Bridal suite, Carpeted, CD player, City view, Coffee machine, Desk, Extra-long beds (> 2 meters), Family rooms, Flat-screen TV, Free toiletries, Heated pool, Heating, Interconnected room(s) available, iPhone dock, Laptop safe, Newspapers, Private bathroom, Private parking, Radio, River view, Safety deposit box, Shower, Slippers, Sofa, Soundproof rooms, Telephone, Tile/marble floor, Toilet, TV, Valet parking, VIP room facilities, Wardrobe or closet, Ironing service, Packed lunches, Shoeshine, Bathrobe, Spa and wellness center, First-aid kit, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Air purifiers, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Express check out, Safe, Parking (surcharge), Gift shop, Steam room

Internet

Free Wi-Fi, Wi-Fi available in all areas, Internet (surcharge)

Check-in

From 3:00 PM

Check-out

Prior to 12:00 PM

Sofitel Hamburg Alter Wall reviews

Sofitel Hamburg Alter Wall
8.0
Excellent
from 2,015 reviews

Rating summary

  • Cleanliness 9.0
  • Comfort 8.8
  • Location 9.5
  • Services 8.6
  • Staff 8.6
  • Value for money 7.6

Recent reviews of Sofitel Hamburg Alter Wall

  • Chuck L

    Apr 2018

    Verified Stay

    Brilliant Hotel

    I've never stayed in a Sofitel before and I must say I was impressed. The service was efficient and friendly. There was complimentary chocolates everywhere because we went over the Easter weekend! The room itself was a treat, very comfortable bed and spacious room (and we only had the basic one). We had lovely views over the canals and could see the funfair in the distance. The bathroom was luxurious, a gorgeous big bath with a separate rain shower. I strongly recommend Seagull spa too, we had lovely treatments, a rose petal bath and massages, but even just using the cute little pool, which resembles a lazy river, is a great way to relax. When we left at the end of our stay, the staff held our bags until we were leaving for the airport and seemed genuinely interested and pleased in our positive feedback, they were keen to ensure guests return and I would do, I loved it here. It was so easy to get here from the airport, you get the S bahn S1 Wedel (Holst) to Jungfernsteig, it takes about 30 mins. Then when you're in the city, you can get around on the U bahn - the Rathaus stop being the closest. It's a fairly compact city so very easy to get around. The buses are also good and you can use your subway tickets on them too.

    10.0
  • Roger M

    Apr 2018

    Verified Stay

    Comfortable Room

    We booked 2 nights in a luxury room. Second stay in this hotel, but this time for the holiday. The bed is simply great. The view of the canal and the high floor. The design of the room, elegant and modern. The staff of the bar and the quality of the cocktails made the experience a very nice moment. Reception always seems to have difficulty managing all the people checking in and out at the same time. People queuing and waiting in the lobby is never very welcoming.The concierge was particularly not helpful when we asked for some recommendation for a Portuguese restaurant. The answer was something like, I don't know, try this street there are many Portuguese restaurants.

    8.5
  • Nico M

    Feb 2018

    Verified Stay

    Very Nice

    This is a very nice and clean hotell in the heart of Hamburg. Nice rooms to relax in and a spa to re-fresh in after a day in the city. The breakfast is great! They serve everything you can wish for including champagne. The hotel has a central location close to nice restaurants and shopping. From the excellent friendly and very helpful staff, to the amazing breakfast buffet to the restaurant dinning, gym and proximity to the shops all was outstanding.

    8.5