The staff at reception are truly helpful and knowledgeable about their city. The breakfast was totally delicious and the lady serving it was doing it with a genuine smile, and remembered our tea and coffee order for the duration of our stay. The location is great. Easy for walking, using underground and the hop on, hop off buses. Great recommendations for restaurants in the local area. We used Erich and Wiener and were very happy with both. The room was modern, clean and provided everything you could want.