We spent a night there when in the city for dinner and a show. Check in was quick and easy and everyone was great. Our room was clean, the bed was comfortable. There was a nice breakfast buffet that was included with our room rate. The hotel has its excellent location, close to Times Square, Very close to Carnegie Hall. The room was larger than any New York hotel rooms. Its staff are very responsive to a few small issues. Starbucks in the lobby, numerous diners in the area. We were very pleased with our experience. The security was spectacular. Great NYPD guys including a bomb sniffing dog including cops guarding the parking garage and basement. We felt perfectly safe. The experience overall was excellent. We will return since we visit the city every other year or so. The hotel is being upgraded so the next visit I bet will be even better.