Stayed with my son, on our first trip to Almaty the first week of July 2018. Friendly staff. Nazima, the Guest Director, is wonderful: knowledgeable and pro-active. The hotel is located at the western edge of the city proper, but the walk to the town center is not long (about 20-30 mins, depending on your pace) and we felt that it was actually an excellent way to get acquainted with this very charming city. There are several routes you can take. Buffet breakfast is good (there's a coffee brewing machine!) and the hotel restaurant is surprisingly good. Highly recommended. Nothing more I could ask for just continue giving guest the great service that you provide.