This was a very pleasurable hotel. They noticed the little things and made sure my stay was superb. I would like to mention Raiymbek from the reception that was exceptionally professional and pleasant to work with, he remembered everything we discussed from check-in to check out (including the crappy jokes I made). The second employee to mention is Farida from customer relations that went above and beyond to accommodate every request and question that I had. She really does her job well. It is due to these kind of employees that make me want to return to this hotel on my next visit to Almaty.