We recently stayed at the Portrait Firenze for two nights in a beautiful suite overlooking the Ponte Vecchio and Arno to celebrate our wedding anniversary. In choosing the Portrait over the myriad of other hotels in Florence we were not disappointed and will always return or recommend it to our friends and family. It was simply, one of the best hotel experiences I have had anywhere in the World! The bed was comfortable and array of eight pillows ensured that you would find a pillow to suit your sleeping style. Each night a small turn down service left the room prepared, music playing on the iPad, any photos you provided on display, and a tea selection with a small flask of hot water. The windows were excellent at keeping out the noise and it was only when you opened the window that you realized how good they were. The staff were all professional and offered the highest level of customer service. Our stay was flawless, enjoyed and it us wanting to stay longer! We are already planning our return! Thank you.