The hotel is low-key, especially compared to many others in the area. But that's definitely part of its charm. The location is great, on Bush, just steps from the entrance to Chinatown and only a short walk to Union Square and other points of interest. We had a room on the highest floor (10th) away from the street, and it was peacefully quiet. The room was very nicely decorated with soothing colors and lovely bed linen. Great pillows and comfy bed as well. Everything was clean and well maintained. The room wasn't large, but there was plenty of space for the King bed, a small closet (with iron, ironing board, and plush bathrobes), a small desk, and windows along one wall. The bathroom was good sized and had plenty of towels. There's a breakfast restaurant on the ground floor (breakfast not included) which was OK, but nothing special. Also, the espresso machine was broken, too bad. This restaurant used to be called Roots years ago, but has now closed, also too bad. Otherwise, it's a very nice hotel in a great location.