An excellent hotel with polite, courteous staff who pander to your every need. World class service with attentive and knowledgeable staff. The whole hotel had a nostalgic, traditional, last-century atmosphere that was very charming and pleasant. The hotel provided us a pick-up service which enables us to get to the hotel immediately without climbing the hills. The place is clean and i enjoyed the toiletries they provide. I have nothing but good things to say. The hot springs there were really great. The beddings are comfortable and great. I love the comforter, plush, clean and warm. The food was extremely good and very nicely decorated and served. My friends and I had a great time at this onsen. Such a small detail makes you realize the stay was great.