Hotel Maria Cristina, a Luxury Collection Hotel Hotel

The hotel is beautiful, as soon as you enter you enter another era, in an oasis of tranquility. The staff is very kind and professional. If you travel by car like me, they have valet parking and very comfortable and agile parking. Our room was a premium overlooking the estuary. It's worth a room like that. They are very well equipped and perfectly decorated. As a single point, say that ours was a room connected to the one next door. And as often happens in these cases, you could perfectly hear what was happening in the other room. I think that in a 5-star hotel that should not happen and you should avoid using these rooms for someone who is not going to communicate them. The breakfast is very good, with quality products and staffed by some great professionals. In summary, a special hotel in which it is worth staying.

This is a gorgeous historical hotel in the heart of San Sebastián within easy walking proximity to both the Historical center and the Romantic area. Rooms are beautifully appointed and are in very good condition with spacious bathrooms and high end amenities in room. Surprisingly, there is not a coffee maker in the room, and at this price point, one would expect that to be standard. The Dry Bar in the lobby is a wonderful place to relax and enjoy a top notch craft cocktail. We would highly recommend the FoxTrot, which is the most unique Gin and Tonic beverage we have ever had Very memorable Unfortunately, the hotel customer service was fairly disappointing from the moment we arrived at the front desk to check in. They seem to have an attitude of pretentiousness that is uncalled for. The staff’s English is questionable and we had many communication issues throughout our stay. For example, it took three calls and three deliveries from Room Service to have some cocktail glasses delivered to our room. The Television in our room welcomed a guest by another name the second night of our stay which was a bit disconcerting as we did not know if someone else now had access to our room. A member of the housekeeping staff would not give us a new box of tissues when ours ran out she insisted that we had to call the Front Desk and request it. For the price point of this hotel, I would expect a first class experience all around. Although the hotel is extremely classy, I would say it was good not Great. Natalia was the highlight of our stay she was extremely helpful and was a true delight.

This hotel is clearly a staple in San Sebastian and it has maintained its old world charm but upgraded its decor and facilities to stay modern and competitive. Although not directly on the main beach or in the old city, it is a very short walk to everything you'll want to see while staying in San Sebastian. We splurged and got the largest suite in the hotel- the Royal Terrace Suite. The room is stunning with ocean views, multiple balconies, a gorgeous canopy bed, and a round living room on the corner of the building with 180 degree views. The room was quiet and well appointed. My only complaint is after putting down over 4K Euros, somehow breakfast wasn't included? Maybe I messed something up with booking. I didn't say anything because I don't want to be a privileged American demanding something I didn't book but it still felt strange.