Excellence is the word that I will say when people ask about this hotel, from the location until the staff and services. The location is the best that you can find since its 1 minutes walk from the Duomo, with all the room have a balcony that facing the main street without having the noise of the crowd since they have double glass window so you can have great sleep quality cause the bed is so comfy and especially cause they give you a pillow selection as well! For the breakfast they will prepare it for you in the room so it's quite very special rather than having a buffet like most hotels did, and it was quite a generous portion of breakfast they serve with great quality of food. About the transportation, the Duomo metro station is just in the corner also the taxi stop, and the tram stop is just behind the hotel. But for us the most and the highlight is the staffs and the service, we've been staying a lot in boutique hotels in many countries so we were quite accustomed with friendly staff and warm welcome services, but here we found it quite special and we were so happy about it. Definitely will stay here or in one mission group when we come to Italy next time.