The location is very convenient, with great restaurants, shops, and tourist spots in walking distance. Facilities in the hotel are good, and they work as intended. The appearance of the hotel reminds me of older and grander venues, but it manages to pull off the old-world elegance look rather well.The lobby's atrium is spectacular. I was particularly impressed with the services of a couple of staff - a lobby manager and concierge - when I asked for special assistance. As we had checked out and time was short I asked if they could recommend a florist, buy some flowers and have it sent the next day to someone who had been helpful on our business visit. This was at night, but they did research on the web, showed pictures of flower arrangements and prices on a cellphone, took the office address and payment from me, and the next day I had confirmation of delivery and a happy recipient. Bravo for that, and a good example of going the extra mile to encourage your guests to return. I certainly will.