Kigali Serena Hotel

Kigali Serena Hotel


Boulevard De La Revolution, Kigali, Rwanda

ExcellentBased on 217 reviews


Cheapest rate

per night

mar. 12/5
mar. 12/12

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About Kigali Serena Hotel

Discover essential information, amenities, and features of Kigali Serena Hotel, providing insights into what to expect during your stay. Information on this property was last updated on novembre 28, 2023.
Located in Kigali, the hotel is within a 20-minute drive of Kigali International Airport and provides a Jacuzzi, an outdoor pool and a sauna. It also features free Wi-Fi and a gym.

Guests can...

Good to Know

To Downtown2.1 mi
Nearest airportKigali Intl
Distance to airport5.0 mi


Check-in time2:00 PM
Check-out time12:00 PM
InternetWi-Fi available in all areas
Payment & CancellationPolicies vary by room type and provider.
Front desk number+250 252 597 100

Amenities at Kigali Serena Hotel

Top features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Electric kettle
  • Fire extinguisher
  • Gift shop
  • Laundry facilities
  • Ironing service
  • Flat-screen TV
  • Packed lunches
  • Free toiletries
  • Room service
  • Smoke alarms
  • Hardwood or parquet floors
  • Heating
  • Breakfast included
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hot tub
  • Child pool
  • Outdoor pool
  • CCTV in common areas
  • Kids meals
  • CCTV outside property
  • No smoking
  • Kid-friendly buffet
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Express check-out
  • Hairdryer
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Air-conditioned
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Pants press
  • Food can be delivered to guest accommodation
  • Complimentary breakfast
  • Free parking
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Coffee shop
  • Bathrobe
  • Private bathroom
  • Garden
  • Private check-in/check-out
  • 24hr front desk
  • Designated smoking area
  • Storage available
  • Private parking
  • Private pool
  • Spa and wellness center
  • Terrace/Patio
  • Increased accessibility
  • Towels
  • Safety deposit box
  • Grill
  • Seating area
  • Elevator
  • Minibar
  • Shared lounge/TV area
  • Shower
  • Iron and ironing board
  • Slippers
  • Adapter
  • Snack bar
  • Allergy-free room
  • Enhanced cleaning
  • Balcony
  • Soundproof rooms
  • Bathtub
  • Breakfast in the room
  • Tea/coffee maker
  • Telephone
  • Carpeted
  • Refrigerator
  • Toilet
  • Safe
  • Sauna
  • Clothes rack
  • Trash cans
  • Tumble dryer
  • TV
  • Valet parking
  • Desk
  • Wardrobe or closet
  • Drying rack for clothing


  • Golf
  • Aerobics
  • Evening entertainment
  • Fitness center
  • Massage


  • Babysitting or child care
  • Business center
  • Car rental
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Multi-lingual staff
  • Special diet menus (on request)
  • Face masks for guests available
  • Spa
  • Beauty salon
  • 24-hour security
  • Airport shuttle (surcharge)
  • Wedding services
  • Ticket service

Hotels similar to Kigali Serena Hotel

Discover other properties in Kigali that offer a similar experience and ambiance to Kigali Serena Hotel. In total, there are 1,344 hotels serving travelers in Kigali. Price data was last updated on novembre 28, 2023.

Reviews for Kigali Serena Hotel

Read firsthand reviews and testimonials from guests who have stayed at Kigali Serena Hotel, providing insights into their experiences. Travelers have left 217 reviews of Kigali Serena Hotel to date. Review data was last updated on novembre 28, 2023.
Very goodBased on 217 verified guest reviews

Pros +
  • "Great staff, wonderful stay overall" (in 25 reviews)
  • "great atmosphere, good breakfast area" (in 23 reviews)
  • Staff in bar and restaurant very friendly and flexible. (in 21 reviews)
Cons -
  • No ATM machine in hotel (in 8 reviews)
  • "The bed was a bit lumpy, possibly because 2 twin beds had been joined." (in 1 review)
  • The restaurant is in dire need of help. (in 1 review)

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Photos of Kigali Serena Hotel

View a collection of 31 photos showcasing the rooms, amenities, and facilities of Kigali Serena Hotel to help you visualize your stay. Photos for this property were last updated on novembre 28, 2023.

Where is Kigali Serena Hotel?

Find the exact location and address of Kigali Serena Hotel in Kigali, making it easy to plan your travel logistics. Landmark and ‘Getting Around’ data was last updated on novembre 28, 2023.

Most Popular Landmarks

Kigali Genocide Memorial Centre1.8 mi
Old Parliament2.5 mi
Stade Amahoro3.5 mi
Akagera National Park41.8 mi

FAQs when booking at Kigali Serena Hotel

Find answers to commonly asked questions regarding reservations, amenities, policies, and more when booking a stay at Kigali Serena Hotel. FAQs were last updated on novembre 28, 2023.

How close is Kigali Serena Hotel to the nearest airport, Kigali Intl Airport?

There are 5 mi between the closest airport, Kigali Intl Airport, and Kigali Serena Hotel. The drive to the airport from the hotel should take you 0h 10m with a normal traffic flow. It’s important to take high traffic times into consideration, especially in metropolitan areas.

What is the best way for guests to get from Kigali Intl Airport to Kigali Serena Hotel?

Getting from Kigali Intl Airport to Kigali Serena Hotel can be as easy as renting a car at the airport’s rental desk for, on average, $76/day in Kigali. Luckily, Kigali Serena Hotel has parking on site for guests who choose this method of transportation. One of the more popular options today is to take a taxi or ridesharing service directly from Kigali Intl Airport to the hotel. This option is often cost effective, but guests must keep a lookout for peak time rates.

Is there a pool at Kigali Serena Hotel?

Yes, Kigali Serena Hotel has a pool for hotel guests. Generally, hotel pools have opening and closing times so be sure to speak to the front desk before using the pool.

What is the Kigali Serena Hotel phone number?

For assistance regarding your reservation at Kigali Serena Hotel please call +250 252 597 100.

Does Kigali Serena Hotel have Wi-Fi available?

Yes, Kigali Serena Hotel has Wi-Fi available to hotel guests.

Is there a gym or fitness center at Kigali Serena Hotel?

Yes, there is a gym available to Kigali Serena Hotel guests. Gym hours may not be 24 hours so it is recommended you ask the front desk during check-in.

What is the check-out time at Kigali Serena Hotel?

Kigali Serena Hotel check-out time is 12:00 PM, though late check-out may be accommodated if agreed in advance with the hotel reception.

How much does it cost to stay at Kigali Serena Hotel, Kigali?

Kigali Serena Hotel room prices depend on your dates, room type and availability. The average price found recently is $187/night, with the best deals starting from $104/night. To see current deals, enter your dates in the form above.

Is there a restaurant at Kigali Serena Hotel?

Yes, food can be ordered from the Kigali Serena Hotel restaurant. Opening times may vary. For drinks at the accommodation, there is a bar available.

Does Kigali Serena Hotel have a laundry service?

Yes, there are laundry services usually available at Kigali Serena Hotel, Kigali. Guests can also use ironing facilities.

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