The hotel is nice and affordable for 5 star hotel. I booked directly via web. Room is good, the service is very good, the staff mostly friendly and the best is the location.We ate at Rawon Setan, just in front of the hotel, good too. Good Job Marriott Surabaya, I will stay again there in August with my family. A very large and elegant shopping mall is on walking distance. Amusing lobby lounge where you can enjoy some good coffee with live music as well. A bit far from airport. The higher floor rooms have a beautiful view. Express laundry service was much appreciated. The event was very well organized and helpful staff.