JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya Hotel

Jalan Embong Malang 85-89 Jalan Embong Malang 85-89, Surabaya 60261, Indonesia Show Map

Excellent from 516 reviews
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About JW Marriott Hotel Surabaya

Located in Surabaya, JW Marriott Hotel Surabaya is an easy drive from the Ampel Mosque and provides on-site parking. It has a spa and wellness centre, as well as a Jacuzzi, a sauna and an outdoor pool.

This 5-star hotel provides an executive floor, an express check-in and check-out feature and a free shuttle service. It offers child-minding services, a currency exchange and a reception that is available 24 hours a day. It also has a gym with a swimming pool.

Each modern room at JW Marriott Hotel Surabaya includes slippers and a mini bar, and the bathrooms feature showers and bathrobes. Hot drinks can be brewed with the available tea and coffee supplies, and enjoyed in the comfort of the room's living area.

To start the day, guests are invited to have breakfast at JW Marriott Hotel Surabaya's on-site eateries, then later sit down to Chinese, Japanese and French meals at The Pavilion International Restaurant or Chinese cuisine at Tang Palace Chinese Restaurant. Each evening, guests are welcome to wind down in the comfortable lounge bar.

The hotel is under a 40-minute drive from Juanda International Airport. The staff at the tour desk are available to book and organise activities in Surabaya.

Excellent 9.1
516 guest reviews

Hotel Features


Aerobics, Evening entertainment, Fitness center, Massage


Pets not allowed


Babysitting or child care, Business center, Car rental, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Special diet menus (on request), Contactless check-in/check-out, Face masks for guests available, Spa, Beauty salon, 24-hour security, Airport shuttle (surcharge), Shuttle service (free), Wedding services


ATM on-site, Electric kettle, Entire unit wheelchair accessible, Executive lounge access, Extra-long beds (> 2 meters), Family rooms, Cribs available, Feather pillow, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Free toiletries, Shoeshine, Garden view, Shops (on site), Room service, Smoke alarms, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Hot tub, Interconnected room(s) available, Child pool, Outdoor pool, Key card access, CCTV in common areas, Kids meals, CCTV outside property, Kid-friendly buffet, Restaurant, Bar/Lounge, Hand sanitizer in guest accommodation and key areas, Express check out, Hairdryer, Screens or physical barriers placed between staff and guests in appropriate areas, Lowered sink, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Mountain view, Air-conditioned, Newspapers, Air purifiers, Non-feather pillow, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Pants press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Free parking, Picnic area, Pool towels, Staff follow all safety protocols as directed by local authorities, Pool view, Pool with a view, Coffee shop, Bathrobe, Private bathroom, Garden, Private check-in/check-out, Kitchen, 24hr front desk, Designated smoking area, Private entrance, Night club, Storage available, Private parking, Quiet street view, Spa and wellness center, Radio, Raised toilet, Non-smoking rooms available, River view, Terrace/Patio, Increased accessibility, Roll-in shower, Rooftop pool, Beach towels, Linens, Towels, Safety deposit box, Grill, Seating area, Elevator, Minibar, Shampoo, Shared lounge/TV area, Shower, Dishwasher, Iron and ironing board, Shower cap, Accessible by elevator, Adapted bath, Adapter, Slippers, First-aid kit, Microwave, Snack bar, Socket near the bed, Additional toilet, Sofa, Alarm clock, Soundproof rooms, Bathtub, Soundproofing, Bidet, Body soap, Bottle of water, Breakfast in the room, Bridal suite, Tea/coffee maker, Telephone, Carpeted, Refrigerator, Toilet, Toilet paper, Toilet with grab rails, Safe, Sauna, Children's high chair, Toothbrush, City view, Cleaning products, Clothes rack, Trash cans, Tumble dryer, TV, Upper floors accessible by elevator, Conditioner, Valet parking, Desk, Dining area, VIP room facilities, Dining table, Walk-in shower, Wardrobe or closet, Drying rack for clothing, DVD player


Wi-Fi available in all areas, Internet, Free Wi-Fi


From 2:00 PM


Prior to 12:00 PM

JW Marriott Hotel Surabaya reviews

JW Marriott Hotel Surabaya
from 516 reviews

Rating summary

  • Cleanliness 9.2
  • Comfort 9.2
  • Location 9.1
  • Services 9.1
  • Staff 9.2
  • Value for money 8.8

Recent reviews of JW Marriott Hotel Surabaya

  • Jantine K

    Jul 2018

    Verified Stay

    Affordable Hotel

    The hotel is nice and affordable for 5 star hotel. I booked directly via web. Room is good, the service is very good, the staff mostly friendly and the best is the location.We ate at Rawon Setan, just in front of the hotel, good too. Good Job Marriott Surabaya, I will stay again there in August with my family. A very large and elegant shopping mall is on walking distance. Amusing lobby lounge where you can enjoy some good coffee with live music as well. A bit far from airport. The higher floor rooms have a beautiful view. Express laundry service was much appreciated. The event was very well organized and helpful staff.

  • Haider

    May 2018

    Verified Stay

    JW Marriott Hotel

    This place really is beautiful and the staff are amazing. Food is excellent, we have found our new go to place for future holidays. Perfect in every way. If they add more variety of food for every person it could better.

  • Yun-Kai

    Solo travelers

    Jun 2017

    Verified Stay

    spacious, clean, good location.

    Pros: spacious room, good view, close to mall. Cons: AC a little louder.