Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers Hotel

Jalan Embong Malang 25-31 Jalan Embong Malang 25-31, Surabaya 60261, Indonesia Show Map

Excellent from 264 reviews
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About Sheraton Surabaya Hotel & Towers

Recently refurbished, Sheraton Surabaya Hotel & Towers provides cosy 5-star accommodation in Surabaya. It has a gym, as well as a sauna, a Jacuzzi and outdoor tennis courts.

Those staying at Sheraton Hotel & Towers Surabaya are invited to take advantage of the relaxation amenities, which include an outdoor pool. For a quick and effortless check-in and departure experience, guests can benefit from the express check-in/check-out feature.

Each cosy room at Sheraton Surabaya Hotel & Towers comes with a mini bar and a refrigerator, while the bathrooms offer hair dryers and slippers. Hot drinks can be brewed with the available tea and coffee supplies, and savoured in the comfort of the room's sitting area.

Sheraton Surabaya features both a restaurant and a bar where guests can unwind at the end of the day.

The hotel is close to Plaza Tunjungan. The staff at the tour desk are available to organise tours and activities in Surabaya.

Excellent 8.9
264 guest reviews

Hotel Features


Fitness center, Massage, Water sport facilities (on site), Outdoor tennis, Golf


Pets not allowed


Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Airport shuttle (surcharge), Daily housekeeping, Fax/photocopying, Special diet menus (on request), Tour desk, Shuttle service (additional charge), Ticket service, 24-hour security, Spa, Wedding services, Wake-up service


Increased accessibility, ATM on-site, Laundry facilities, Room service, Smoke alarms, Hot tub, Outdoor pool, Restaurant, Bar/Lounge, Express check out, Air-conditioned, 24hr front desk, Sauna, Designated smoking area, Storage available, Non-smoking rooms available, Terrace/Patio, Elevator, Baby safety gates, Breakfast in the room, Bridal suite, Children's television networks, Desk, Feather pillow, Fire extinguisher, Hot spring bath, Hypoallergenic pillow, Kids meals, Kid-friendly buffet, Lockers, Newspapers, Non-feather pillow, Pants press, Private check-in/check-out, Private parking, Safety deposit box, Snack bar, Socket near the bed, Soundproof rooms, Valet parking, VIP room facilities, Wardrobe or closet, Ironing service, Packed lunches, Shoeshine, Shops (on site), Garden, Spa and wellness center, Beach towels, Physical distancing in dining areas, Physical distancing rules, CCTV in common areas, CCTV outside property, Hand sanitizer in guest accommodation and key areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Child pool, Hairdryer, Coffee shop, Refrigerator, Parking (surcharge), Steam room, Grill, Minibar, 24-hour check-in, Iron and ironing board, Bathrobe, Cribs available, Cable or satellite TV, Microwave, Safe, Kitchen


Free Wi-Fi, Internet, Wi-Fi available in all areas


From 2:00 PM


Prior to 12:00 PM

Sheraton Surabaya Hotel & Towers reviews

Sheraton Surabaya Hotel & Towers
from 264 reviews

Rating summary

  • Cleanliness 8.8
  • Comfort 8.9
  • Location 9.3
  • Services 8.7
  • Staff 9.3
  • Value for money 8.3

Recent reviews of Sheraton Surabaya Hotel & Towers

  • Dexter R

    Jul 2018

    Verified Stay

    Professional Staff!

    This hotel located in Tunjungan Plaza mall area, so it is so easy if you would like to walk around this huge mall. This is an old hotel but still with a clean, tidy and as expected room and facilities. The front desk is very professional, we are treated with a warm welcome on arrival. All staff were very good, nice and friendly. A good choice if you come to Surabaya Always stay at this hotel when in Surabaya. Great location, staff, value and amenities. The Club Lounge is a nice addition with helpful staff and a relaxed atmosphere. The buffet breakfast is good and the pool is usually quiet and fairly private.