They are a centrally located, family owned, classic hotel with old world charm yet all the new world amenities and views of the lake and mountains that cannot be surpassed. Our travel agent recommended many different hotels for Lucern. They welcomed us with a friendly attentive porter to take our bags after a short walk from the train station. The front desk had our room available early for a morning check in, and the concierge took us to our room, a special larger junior suite. Overlooking the lake and boat docks with the Mountains right behind. It was a view right out of a travel catalog from our own balcony and since the room was a corner room we had multiple views. The hotel provides what you would expect from a good 5 star hotel. Importantly it is very well positioned being virtually in the old town and within easy walking distance of restaurants, coffee shops etc. The shower in our room was a bit small but not a major problem. We would stay here again and would recommend.