What a beautiful place! The staff were incredible, the location spectacular, the room was very comfy looking out over the Arno and Ponte Vecchio, felt bad because as we arrived there was a very rude man yelling at the staff. So inappropriate as he was not staying there. The staff handled him very well and were very kind to us as they felt bad we had to be in the presence of this unfriendly person. The location is AMAZING if you are walking. If you are driving, do not follow GPS as it will take you to the wrong end of the street :) Truly the best place during our stay. Thank you! Nothing more I could ask for just continue giving guest the great service that you provide.