I was pleasantly surprised that the hotel had my room ready for me far earlier than normal check in time - it was nice of them to accommodate my early arrival. Later, the desk clerk made useful suggestions of areas to explore. I really liked the hotel, and my small, clean room, which faced a courtyard. The location is, as others say, excellent in terms of shopping, the center, and La Scala. The bed was comfortable and good quality. Breakfast is very good, and I also had a good meal in the restaurant. I would give the hotel a higher rating, but the walls are rather thin. I could hear my neighbors' TV though it didn't seem to be turning up excessively loud. One night the tv sound woke me up at 2 am. The desk clerk was very responsive and professional and immediately sent someone to deal with it, but still it took a while to get it sorted out and my sleep was ruined. If I had only not lost that night of sleep, I would be very enthusiastic about the hotel and recommend it highly.