The staff was more accommodating and friendly than any of the other hotels we stayed in on our trip. The rooms are excellent with an unbelievable view - especially from the 13th floor balcony. And the location is very convenient - 2-to-20min walk to all tourist attractions. This location allows for easy walking to all the highlights in Vienna. The rooms were clean and comfortable. Staff was friendly and willing to help in anyway. My only criticism was that the beds were a little too hard for my liking. Some may like it.