Service here was very good with polite, friendly staff members. The hotel itself looked old and tired. I know our room definitely needed some help. Bed was OK. Bathroom needed updating, too, but was clean. I couldn't find any English channels on TV and internet was just OK. Breakfast was included but what a surprise when we went down the next morning to find that we had a 20 minute wait to get in. This was for the Western breakfast, and the Japanese restaurant had no wait. Unfortunately, it also turned out to be the worst breakfast we had on our trip, also the worst coffee. Our room had own hot spring tub, western style beds, and Japanese style living room. It was so huge that it could actually fit in 5 people! The room was clean and seems newly refurbished. The hotel has a huge outdoor parking, so driving wasn't a problem. It's located 15-20 mins walk from the famous morning market. I would definitely recommend Hida to families with small kids.