Exceptionally respectful staff all through my stay. Had an extraordinary room on the 7th floor looking towards the Shard Excellent that you just can take off your sack there once you check out if you need to visit London. Very great breakfast, in spite of the fact that observe your times because it can get active, certainly was getting that way when I left. The only study was that on checkout both receptionists were wrapped up for 5-10mins giving visitor advice to visitors. Doubtlessly within the age of the web individuals can source such data themselves and this would free up receptionists to check out visitors. This hotel is great nothing more to ask for. Would definitely stay there again.