This hotel is ideally located in the beautiful historic district near the high end luxury boutiques and Vittorio Emmanuel shopping “mall”, The Duomo and great restaurants. The service and staff are friendly and welcoming. We stayed in a charming Junior suite with a huge bathroom and loads of old world charm since, this hotel was originally a palace. Gorgeous central staircase and oldest elevator in Milan offer access to the rooms. Recommend that you stay on an upper floor since it is on a main road with the trolleys that run by and rumble at night. The only drawback is the lobby /bar area which is dated and lacks natural light. On our next visit Milan this is where we will stay as It made our first visit to Milan memorable and special. Nothing more I could ask for just continue giving guest the great service that you provide.