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Dukes The Palm, a Royal Hideaway Hotel Hotel

Palm Jumeirah | PO Box 120015 | Dubai | United Arab Emirates Palm Jumeirah | PO Box 120015 | Dubai | United Arab Emirates, Dubai, United Arab Emirates Show Map | Official Site

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8.0
Excellent from 3,893 reviews
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About Dukes The Palm, a Royal Hideaway Hotel

Located in Dubai, Dukes The Palm a Royal Hideaway Hotel provides free wireless internet and a gym. It has a spa and wellness centre, as well as a concierge, a 24-hour reception and room service.

The hotel provides a dry cleaning service and 24-hour security. In addition, the multilingual staff are on hand to offer assistance.

The rooms offer an elegant décor and superb 5-star amenities.

Dukes The Palm a Royal Hideaway Hotel is under a 30-minute drive from Dubai International Airport. The hotel also offers parking for guests with a vehicle.

Excellent 8.0
3,893 guest reviews

Hotel Features

Activities

Fitness center, Game room, Playground, Board games/puzzles, Books, DVDs, music for children, Evening entertainment, Indoor play area, Kids' club, Kids' outdoor play equipment, Water sport facilities (on site)

Policy

Pets not allowed

Services

Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Beauty salon, Wake-up service, Key access, Daily housekeeping, Fax/photocopying, Entertainment staff, Mini-market on site, Special diet menus (on request), Tour desk, Shuttle service (free), Ticket service, Contactless check-in/check-out, 24-hour security

General

Increased accessibility, ATM on-site, Gift shop, Laundry facilities, Room service, Child pool, Indoor pool, Outdoor pool, No smoking, Restaurant, Bar/Lounge, Cable or satellite TV, Air-conditioned, 24hr front desk, Safe, Free parking, Private beach, Storage available, Free valet parking, Terrace/Patio, Smoke alarms, Microwave, Refrigerator, Linens, Towels, Pool bar, Dishwasher, Iron and ironing board, Oven, Accessible by elevator, Adapted bath, Adapter, Additional bathroom, Additional toilet, Alarm clock, Baby safety gates, Balcony, Bathtub, Bidet, Body soap, Bottle of water, Breakfast in the room, Bridal suite, Carpeted, Children's television networks, City view, Clothes rack, Coffee machine, Conditioner, Dining area, Dining table, Drying rack for clothing, Electric kettle, Entire unit wheelchair accessible, Executive lounge access, Family rooms, Feather pillow, Fire extinguisher, Flat-screen TV, Free toiletries, Heated pool, Heating, Hypoallergenic pillow, Infinity pool, Interconnected room(s) available, Key card access, Kids meals, Kid-friendly buffet, Kitchenware, Lockers, Lowered sink, Newspapers, Non-feather pillow, Pants press, Pool cover, Pool view, Pool with a view, Private bathroom, Private check-in/check-out, Private parking, Quiet street view, Radio, Raised toilet, Roll-in shower, Safety deposit box, Sea view, Seating area, Shampoo, Shower, Shower cap, Slippers, Snack bar, Socket near the bed, Sofa, Sofa bed, Solarium, Soundproof rooms, Stovetop, Tea/coffee maker, Telephone, Tile/marble floor, Toaster, Toilet, Toilet paper, Toilet with grab rails, Toothbrush, Towels/sheets (extra fee), Trash cans, TV, Upper floors accessible by elevator, VIP room facilities, Walk-in shower, Wardrobe or closet, Washing machine, Water slide, Wine glasses, Ironing service, Shoeshine, Bathrobe, Garden, Kitchen, Kitchenette, Spa and wellness center, Beach towels, First-aid kit, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, CCTV in common areas, CCTV outside property, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities

Internet

Free Wi-Fi, Wi-Fi available in all areas

Check-in

From 3:00 PM

Check-out

Prior to 12:00 PM

Dukes The Palm, a Royal Hideaway Hotel reviews

Dukes The Palm, a Royal Hideaway Hotel
8.0
Excellent
from 3,893 reviews

Rating summary

  • Cleanliness 8.7
  • Comfort 8.6
  • Location 8.5
  • Services 8.5
  • Staff 8.6
  • Value for money 8.0

Recent reviews of Dukes The Palm, a Royal Hideaway Hotel

  • carla

    Groups of friends

    Jan 2019

    Verified Stay

    Stellar Service and Gorgeous Pool

    Just amazing! First impression when you walk into the foyer is incredible with a stunning chandelier, and the staff greeted us with a welcome drink of iced tea. Service is impeccable (except the pool staff, where a few staff were quite rude). Breakfast has absolutely everything you could want, and some. The infinity pool has stunning views of the palm bay and the Dubai skyline, and there's even a private beach where you can rent a canoe or kayak. The rooms are beautiful and the beds super comfortable. They even have a little night light that senses when you get up from bed and lights the floor. Would definitely stay here again!

    9.5
  • becky.caiels

    Young couples

    Nov 2018

    Verified Stay

    Great pool and great location

    overall good stay, buffet breakfast was just too crowded and some staff were nice and friendly but some not so much. We asked one particular girl at concierge desk if there was anywhere else we could eat around the area, she gave us bear minimum advice and was quite rude about it. However we did have a lovely guy check us in, we unfortunately were allocated a room overlooking construction, therefore requested a room move, and the gentleman at front desk assisted us promptly to move to the other side of the hotel. Pool was amazing, location was great and overall it was a pleasant stay.

    8.0
  • Ivory H

    Oct 2018

    Verified Stay

    Not Recommended Hotel

    Found the staff very sloppy, especially the housekeeping team. Purchased an all inclusive package which transpired not to be quite all inclusive as there were more things excluded than included! Food at best would be described as bland and very repetitive apart from the Khyber restaurant which was amazing. Drains in the bathroom flooded as well as towel rails falling off, etc, supposed to be a newish hotel! Made a complaint to several of the management team, however, left feeling very disappointed, I guess you get what you pay for. Having stayed at many a hotel in Dubai over the past 12 years, in my opinion, this is not a 5 star hotel, far from it. Huge amounts of building work right opposite and next to the hotel itself. Think very carefully if you're a family before booking this hotel.

    6.5