Cinnamon Citadel Kandy

Cinnamon Citadel Kandy


124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka

ExcellentBased on 295 reviews


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About Cinnamon Citadel Kandy

Cinnamon Citadel Kandy provides a modern setting while in Kandy. It also features an outdoor pool and a gym.

This 4-star hotel provides a kids pool, valet parking and a sun deck. The hotel's ...

Good to Know

To Downtown1.1 mi
Nearest airportColombo Bandaranaike Intl
Distance to airport51.4 mi


Check-in time2:30 PM
Check-out time12:00 PM
InternetWi-Fi available in all areas
Payment & CancellationPolicies vary by room type and provider.
Front desk number+94 812 234 365

Amenities at Cinnamon Citadel Kandy

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Wine glasses
  • Electric kettle
  • Entire unit located on ground floor
  • Entire unit wheelchair accessible
  • Fan
  • Fire extinguisher
  • Laundry facilities
  • Ironing service
  • Flat-screen TV
  • Packed lunches
  • Free toiletries
  • Garden view
  • Room service
  • Smoke alarms
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • Interconnected room(s) available
  • Child pool
  • Outdoor pool
  • CCTV in common areas
  • Kids meals
  • CCTV outside property
  • Kid-friendly buffet
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Hairdryer
  • Lockers
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Mountain view
  • Air-conditioned
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Outdoor furniture
  • Delivered food is securely covered
  • Pants press
  • Food can be delivered to guest accommodation
  • Guests can opt-out of accommodation cleaning
  • Free parking
  • Picnic area
  • Pool towels
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Bathrobe
  • Private bathroom
  • Garden
  • 24hr front desk
  • Designated smoking area
  • Storage available
  • Non-smoking rooms available
  • River view
  • Terrace/Patio
  • Increased accessibility
  • Linens
  • Towels
  • Safety deposit box
  • Fireplace
  • Grill
  • Seating area
  • Elevator
  • Secured parking
  • Minibar
  • Shampoo
  • Shared lounge/TV area
  • Shower
  • Iron and ironing board
  • Shower cap
  • Accessible by elevator
  • Slippers
  • First-aid kit
  • Adapter
  • Snack bar
  • Socket near the bed
  • Enhanced cleaning
  • Balcony
  • Bathtub
  • Bidet
  • Body soap
  • Bottle of water
  • Breakfast in the room
  • Tea/coffee maker
  • Telephone
  • Carpeted
  • Toilet
  • Toilet paper
  • Safe
  • Sauna
  • Toothbrush
  • Clothes rack
  • Tumble dryer
  • Coffee machine
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Valet parking
  • Desk
  • Wardrobe or closet


  • Board games/puzzles
  • Evening entertainment
  • Cooking classes
  • Fitness center
  • Kids' outdoor play equipment
  • Table tennis
  • Water sport facilities (on site)
  • Hiking


  • Babysitting or child care
  • Business center
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Special diet menus (on request)
  • Tour desk
  • Face masks for guests available
  • Spa
  • Key access
  • 24-hour security
  • Airport shuttle (surcharge)
  • Ticket service

Hotels Similar to Cinnamon Citadel Kandy

Reviews for Cinnamon Citadel Kandy

Very goodBased on 295 verified guest reviews

Pros +
  • Staff was very friendly and helpful. (in 150 reviews)
  • Friendly staff. (in 146 reviews)
  • Great breakfast and dinner. (in 84 reviews)
Cons -
  • Room service was very slow (in 20 reviews)

Traveler type:
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6.5 Okay
They could not allocate room for 3 hours, we were made to sit in the reception for 3 hours without any sort of status report

Photos of Cinnamon Citadel Kandy

Where is Cinnamon Citadel Kandy

Most Popular Landmarks

Asgiriya Stadium1.3 mi
Sri Dalada Maligawa1.4 mi
Kandy Lake1.5 mi

FAQs when booking at Cinnamon Citadel Kandy

Is pricing at Cinnamon Citadel Kandy comparable to 4 star hotels in Kandy?

Hotels in Kandy that are rated 4 stars generally cost $100/night, but on average, Cinnamon Citadel Kandy is available for 39% less than the average rate in the area. You can usually enjoy a stay at Cinnamon Citadel Kandy for $61/night. This is a great deal for HotelsCombined users planning to visit Kandy.

Is there a pool at Cinnamon Citadel Kandy?

Yes. HotelsCombined users traveling to Kandy often look for hotels with a pool available. Most hotels have pool hours, so be sure to ask the front desk at Cinnamon Citadel Kandy for pool rules and guidelines.

How close is Cinnamon Citadel Kandy from the Kandy city center?

Cinnamon Citadel Kandy is just 1.1 mi away from the center of Kandy. You can easily get to other landmarks from Cinnamon Citadel Kandy, including Pallekele International Cricket Stadium, which has been found to be a popular place to visit amongst tourists.

What is the Cinnamon Citadel Kandy phone number?

You can reach the front desk of Cinnamon Citadel Kandy at +94 812 234 365.

Does Cinnamon Citadel Kandy have Wi-Fi available?

Yes, Cinnamon Citadel Kandy has Wi-Fi available to hotel guests.

Is there a gym or fitness center at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy does have a gym on-site. The gym area is only open to hotel guests and the hours and rules can change drastically from hotel to hotel. It is recommended that you contact the front desk with questions.

What is the check-out time at Cinnamon Citadel Kandy?

Check-out should be before 12:00 PM. For checking in at Cinnamon Citadel Kandy, guests should plan for any time after 2:30 PM on the day of their scheduled arrival.

How much does it cost to stay at Cinnamon Citadel Kandy, Kandy?

Usually Cinnamon Citadel Kandy room prices are around $61/night, with the cheapest deals starting from $48/night. Prices vary based on many factors (e.g. dates, time of year, room type etc.) so use the form above to see deals for your intended stay.

Is there a restaurant at Cinnamon Citadel Kandy?

There is a restaurant located in Cinnamon Citadel Kandy. Please contact them for kitchen hours. For drinks at the accommodation, there is a bar available.

Does Cinnamon Citadel Kandy have a laundry service?

Yes, there are laundry services usually available at Cinnamon Citadel Kandy, Kandy. Guests also have access to an iron and an ironing board during their stay - either in the room, or by asking the front desk.

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