Slow service at check-in and lack of customer service was a downer. On-site there is limited car parking in a dark basement behind the hotel. Their car park was full, so we were sent to the neighbouring property and also charged $5 per night to park there. No offer to unload car full of luggage in lobby area first before sending you on your way to park car. No consideration for small children. Looks nice from the outside and in the foyer but unfortunately thats where it stops. Its saving grace is a large park and playgrounds adjacent to the hotel and a Fasta Pasta restaurant near by.