The room is amazing,spa facilities are good except jacuzzi is not available and hasn’t been for a long time and wasn’t stated at reception or online. On arrival was impressed by beautiful decor and a warm welcoming. However as the evening came we all got dressed up and went to the restaurant Miller and carter for dinner we booked a table for 7 o’clock, we arrived at 6:50 and placed are order 10 minutes later, we then got asked about drinks at 7:15 and food was later delivered cold at 7:45 and had been left under warming lights for at least 25 mins and the waiter, when we were one meal short still after 45-50 minutes wait was extremely confrontational when we expressed that the wait/service wasn’t good enough. When there were lots of children around no apology was made,he was cross and didn’t clear are table for another 25 minutes after we finished. We eventually made peace with this man after we had explained our concerns of the service to which he replied it’s not my fault I’m not cooking and I’ve had a bad day as I’ve had two previous families who have complained about my service and my nationality. We have no judgements or feelings on his nationality. This was unacceptable in a restaurant in such a lovely hotel.