The staff are lovely and very kind, willing to help with anything and always very positive and welcoming. Service minded staff genuinely cared to make the stay comfortable and pleasant, doormen helped us with our bags with a smile, reception accommodated early check-in and use of lounge after checkout while we waited for our evening return flight. Hotel facilities was very modern and secure. I was always greeted with open door service by young men they had stationed at the door. The room was property cleaned and serviced whenever I left. Clean rooms. Modern and high quality fittings. Was excellent having a washing machine, felt very refreshed in clean clothes. Excellent accommodation in Pattaya. I will come back again sure to this hotel.