I liked everything! The location is about 2 minutes from Kettenbruckengasse station. Naschmarkt is just across the street and State Opera (where the tour buses usually start) is just about 15minutes walk. The staffs are all helpful and accommodating. I asked for a towel which they gave for free. Let me leave my luggage until 8pm. They have their own bar and hangout area on the ground floor which is really nice. Feels homey! Free breakfast not included but it's fine with me! Wifi connection isn't that great in my room but really fast in the hangout area.