The staff were great and the service level in the hotel was just right. There when you need them but not hovering. We travel a lot and stay in a lot of nice hotels. This one is in our top 5 list. If this hotel is in your budget, definitely stay here. Breakfast was included with our rate, which was very nice. We had late afternoon drinks in the bar, which was very comfortable and seemed to be popular with local business people. They make very good cocktails with a massive collection of spirits. We had the tasting menu in the restaurant which was excellent. Service and atmosphere in the restaurant was top notch.