We spent one night at the Westin and it was great. It was freezing outside and hot chocolate and toppings were a great way to warm up while checking into the hotel. Checking in was very easy and our room was beautiful. Great location, walking to Michigan Avenue and close to public transportation. All staff members were very nice and any questions we had were graciously answered. The area also has wonderful restaurant options. The staff was friendly and rooms up to Westin quality. Nothing however stood out.