From the moment you step into every interaction with the hotel staffs, this place exudes quality, tranquility, friendliness and attentive care. Mr. Motoi Otsuka made sure that everything was in place according to our needs and a real friendly person to interact with. The bar staff at the outdoor pool provided proactive, attentive and friendly service that made another memorable and joyful moment. We truly enjoyed our stay at the Ritz. Highly recommended! Nothing more I could ask for just continue giving guest the great service that you provide.