The Ritz-Carlton Chicago is a excellent option for the guest who values attention to detail. The staff is extremely friendly and professional, I always called by my name in a attentive and respectful manner. The Bell service is excellent whatever you need just ask and someone will arrange it for you . I always like to recommend the Ritz I have stayed in many over the years and is my preferred hotel. Chicago was was a great stay very accommodating very relaxing. We enjoyed our stay at the Ritz Chicago the location was perfect for our quick trip to the city for a show at the Broadway Playhouse. Our daughter loved the toy wagon at check in and the pool facilities. We were upgraded to suite (gold membership) which was perfect for the family and the 4pm late checkout allowed for additional shopping time. We loved the holiday decorations!