What a lovely hotel. We booked in as we were seeing a gig locally and thought we'd spoil ourselves. From the moment we arrived, everyone was genuinely friendly and couldn't do enough to make sure we were happy (which we were). I had a lovely spa treatment with Sandra, who delivered a wonderful massage and clearly really cared that I was comfortable. She was very kind and her knowledge about massage was impressive, which meant I had the perfect massage for me. Some spas can feel a bit clinical but this was a real luxury and the best hotel massage I have had. Room was very comfortable and well-equipped and the bathroom was spotless, with lovely shower products. The bed was both supportive and very comfortable and we had a lovely night's sleep. Breakfast staff again could not do enough for us, and the food was plentiful and very good quality. Buffet option but if you don't see what you want, just ask (vegetarian options available). Kassim was very attentive and when I asked about a specific item, he offered a freshly cooked breakfast so that what I had didn't go cold. A lovely stay and what was supposed to be a small part of the trip was a real highlight. This is a 5 star hotel without the attitude you sometimes get, everyone was warm and welcoming and I would heartily recommend. A real treat.