Staff-welcoming, helpful and friendly Rooms- even though small they were beautifully arranged so size didn't matter. Extremely clean and well decorated. Room came with a complimentary fully stocked refrigerator as well as snacks and teas. Also, it included a special handy phone to help one get around and navigate London. Such an excellent feature for a tourist. Restaurant-Tea is AMAZING and definitely a must do. The Apero restaurant served a delicious breakfast and dinner Location-in a beautiful, safe neighborhood in South Kensington. Tube line very efficient and steps from the hotel. Wonderful shops and restaurants close by. Enjoyed Rocca and Toms Kitchen. Muriel's and Bumpkin are not bad, but not wonderful. The room was comfortable even if we chosen a small room. The international breakfast is in line with the value of the hotel.